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Owned and operated by Elite Sim Store, our team is ready to answer your simulator questions.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my simulator order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible products. If your simulator or accessory does not meet your expectations, please review our Return Policy page for complete details on how to start a return.
Can I exchange a simulator for a different model?
Yes, exchanges are available within our return window. Contact our team with your order number and the model you would like instead, and we will walk you through the process.
What space do I need for a golf or racing simulator?
Space requirements vary by simulator type and model. Golf simulators generally need enough ceiling height for a full swing, while racing setups need room for a cockpit frame and display. Our team can help you measure and plan your setup.
Do your simulators work with third-party software?
Compatibility depends on the specific simulator model and software platform. Each product page lists supported software and hardware requirements. If you are unsure, send us a message and we will confirm compatibility for your setup.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our simulator specialists aim to reply to every inquiry within one business day.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) with no order minimum.
30-Day Returns
Not the right fit for your space or setup? Our 30-Day Returns policy has you covered.
